A few things you might want to know before placing your order. If you can’t find what you’re looking for, just get in touch. We’re always happy to help!
1. ORDERING
How do I place an order?
The easiest way is through our website, where you can browse our collection, select your personalisation options and check out directly.
For bespoke requests, bulk orders or anything that needs a little more discussion, you can reach us through WhatsApp or Instagram DM.
Can I ask questions before ordering?
Of course! Whether you’re unsure about a product, need help choosing a gift or want to check if an idea is possible, just send us a message.
Do you have a physical shop?
Not yet! House of Awe is an online gifting studio based in Dubai.
We create and personalise gifts in our studio, alongside a carefully curated selection of products and gift sets.
2. PERSONALISATION & CUSTOM ORDERS
What can I personalise?
Quite a lot!
Depending on the product, we can personalise names, initials, dates, short messages, monograms, logos and even handwritten notes or drawings.
Each product has its own personalisation options, so be sure to check the product description.
If you have something more specific in mind, just ask!
How does laser engraving work?
Laser engraving creates a design directly on the surface of a compatible material, rather than applying ink or a sticker.
It’s a lasting way to personalise items such as drinkware, glassware, wood and selected accessories.
We also use other personalisation techniques, including foil finishes, depending on the product and material.
Can you engrave my own handwriting, drawing or a recipe?
Yes, we can work with handwritten notes, signatures, drawings and even family recipes.
Simply send us a clear photo or scan, and we’ll check whether it can be reproduced on your chosen item.
We do our best to preserve the little details that make the original special.
Can I request a completely custom design?
Absolutely!
If you have something in mind that isn’t listed on our website, send us your idea.
We’ll check what’s possible, discuss the details and provide a quotation if it’s something we can create.
Will I receive a preview before my item is personalised?
For bespoke designs or more detailed customisation requests, we may provide a digital preview for your approval before production.
Standard personalisation, such as names or initials selected at checkout, is usually produced according to the details submitted with your order.
Please double-check spelling, dates and other information before confirming your purchase.
Can I provide my own item for personalisation?
We may be able to personalise selected customer-supplied items, depending on the material, size and design requirements.
Please contact us with photos and details of your item before bringing or sending it to us.
We’ll check whether it’s suitable for our equipment and discuss any limitations before accepting the request.
3. OUR PLANNERS
What’s the difference between your three planners?
We have three planner collections, each designed around different planning needs.
Start of Something New — The Classic Planner
For those who like to keep things simple. A straightforward weekly planner with the essentials to help you stay organised.
No Day but Today — The Complete Planner
For those juggling a little bit of everything. Our most flexible planner, with customisable weekly layouts, dedicated sections for different parts of your life and the freedom to start whenever you like.
Manage the Mischief — The Daily Planner
For those who prefer to plan one day at a time. More space for daily schedules, tasks, priorities and everything in between.
How customisable are your planners?
Our planners are designed to give you options without making the process complicated.
Depending on the planner you choose, you can personalise your cover, select from available finishes and choose the planning features that work best for you.
Looking for something more specific? We also welcome bespoke planner requests, subject to feasibility and additional charges.
How customisable is No Day but Today?
Quite a bit!
You can choose when your planner starts and customise your weekly layout with additional rows or columns to suit the way you organise your life.
Whether you’re keeping track of family schedules, work commitments or a little bit of both, we’ll help you create a layout that works for you.
Can I have separate sections for work and family?
Absolutely!
With No Day but Today, you can customise your weekly layout to include dedicated rows or columns for different schedules.
You can organise them by family member, work and personal commitments, or whatever makes the most sense for your day-to-day life.
Can I choose when my planner starts?
Yes! No Day but Today offers flexible starting dates, so there’s no need to wait until January.
Simply choose your preferred start date when ordering.
Other planner collections may have different date formats, so be sure to check the product description before ordering.
Can I request additional changes to my planner?
If you’re looking for something beyond our available customisation options, just send us your idea.
We’ll check what’s possible and let you know if any additional design charges or production time apply.
Can I change my planner after placing an order?
If your planner hasn’t entered production yet, we may still be able to make changes.
Once printing or personalisation has started, changes may no longer be possible.
For bespoke planner orders, we’ll confirm the agreed details before production begins.
4. PRODUCTION & DELIVERY
How long does it take to prepare my order?
Most personalised items take approximately 2–3 working days to prepare, excluding delivery.
Ready-to-ship items are generally dispatched within 1–2 working days.
Planners, bespoke pieces, memory blankets and bulk orders may require additional production time.
Any longer lead times will be communicated before your order is confirmed.
Do you deliver across the UAE?
Yes! We’re based in Dubai and deliver throughout the UAE.
Shipping charges and available delivery options will be displayed at checkout where applicable.
Can I send a gift to someone in Dubai or elsewhere in the UAE if I’m ordering from abroad?
Of course!
You can place an order from wherever you are and have it delivered directly to someone in the UAE.
Simply provide the recipient’s delivery details at checkout, and we’ll take care of the rest.
Do you offer international delivery?
International delivery may be arranged upon special request.
Send us your destination and the products you’re interested in, and we’ll check the available shipping options, costs and estimated delivery times.
Please note that international customs charges or import duties may apply.
Can I request a rush order?
Sometimes!
We understand that last-minute occasions happen.
If you need something urgently, contact us before placing your order with your required delivery date.
We’ll check our production schedule and let you know what’s possible.
When should I order for special occasions?
We always recommend ordering early, especially during busy gifting seasons such as Christmas, Diwali and Valentine’s Day.
Personalised gifts take a little extra time, and we’d rather make sure everything is prepared properly than rush the process.
Can I track my delivery?
Where tracking is available through our delivery partner, we’ll share the tracking details once your order has been dispatched.
5. GIFTING & PACKAGING
Can I include a gift message?
Of course!
Simply leave your message at checkout, and we’ll include a complimentary handwritten gift card with your order.
Do you offer gift wrapping?
Our products are packed with gifting in mind.
Standard packaging is included, while premium gift presentation may be available for selected products at an additional cost.
Available packaging options will be shown on the product page or discussed when placing a custom order.
Will the recipient see the price?
We don’t include pricing information inside our gift packages.
Your order confirmation and payment details are sent separately to the person placing the order.
6. PAYMENTS
What payment methods do you accept?
We accept secure online card payments through our website.
For custom and corporate orders, available payment arrangements will be discussed when confirming your quotation.
Can I pay using Tabby?
Yes! Tabby is currently available for our memory blankets.
Eligible customers can choose from the available payment plans at checkout, subject to Tabby’s approval and terms.
7. CORPORATE & BULK GIFTING
Do you accept corporate orders?
Yes!
We offer corporate gifting for employee appreciation, client gifts, events, celebrations and other occasions.
Our options include personalised products, branded pieces, curated hampers and bespoke gift sets.
Can you personalise products with our company logo?
Yes, depending on the product and material.
Send us your logo in a high-resolution or vector format, along with your estimated quantity and preferred delivery date.
We’ll review the requirements and provide a quotation.
Is there a minimum order quantity?
Minimum quantities may vary depending on the product and personalisation requirements.
We welcome enquiries for both small and large orders, so feel free to get in touch.
Can you deliver corporate gifts to multiple addresses?
Yes, we can help arrange deliveries to multiple addresses.
Simply share your requirements, and we’ll include the available delivery arrangements and applicable charges in your quotation.
8. MEMORY BLANKETS & KEEPSAKES
What is a memory blanket?
A memory blanket is a keepsake made using clothing or fabrics that hold special memories.
From baby clothes and childhood favourites to meaningful pieces belonging to someone special, we turn them into something you can hold on to.
Can I use clothing from someone other than a baby?
Absolutely!
Memory blankets aren’t just for baby clothes.
They can be made using clothing from different stages of life, including pieces that remind you of a loved one or a special time.
How long does it take to make a memory blanket?
Memory blankets take longer to produce than our standard personalised gifts, as each piece is individually prepared and sewn.
Production generally takes up to four weeks, depending on the size, design and current order schedule.
We’ll confirm the expected timeline before your order is finalised.
Can I pay for my memory blanket using Tabby?
Yes!
Tabby is available for our memory blankets, allowing eligible customers to spread the cost using the payment options available at checkout.
9. RETURNS, CANCELLATIONS & PRODUCT CARE
Can I return a personalised item?
Personalised and made-to-order products are generally not eligible for change-of-mind returns, as they’re created specifically for you.
However, if your item arrives damaged, faulty or incorrect, please contact us so we can review the issue and arrange an appropriate solution.
Eligible non-personalised products may be returned within 14 days, subject to our Returns & Refunds Policy and applicable consumer rights.
Can I cancel or change my order?
Please contact us as soon as possible if you need to make a change or cancel your order.
For personalised and made-to-order items, changes or cancellations may be possible before production begins.
Once production has started, cancellation may no longer be possible.
For further details, please refer to our Terms of Service and Returns & Refunds Policy.
My order arrived damaged. What should I do?
We’re sorry if something hasn’t arrived as expected!
Please contact us within 3 days of receiving your order, along with your order number and clear photos of the issue.
We’ll review the situation and arrange an appropriate solution, which may include a replacement, repair or refund.
This reporting request does not affect your statutory consumer rights.
How should I care for my personalised products?
Care instructions depend on the product and material.
Some items may require hand washing or gentle cleaning to preserve their finish.
For drinkware, glassware, wooden products and foil-finished items, please follow the specific care instructions provided with the product.
If you’re unsure, just ask!
10. CONTACT US
How can I get in touch?
You can reach us through Instagram DM at @houseofawegifts or via WhatsApp.
Whether you have a question about an order, need help choosing a gift or have a custom idea in mind, we’d love to hear from you.
We aim to respond as soon as possible during our working hours.