Privacy policy

House of Awe respects your privacy and is committed to protecting your personal information.

Information We Collect

When you visit our website, contact us or place an order, we may collect information including your:

name;
email address and telephone number;
billing and delivery address;
order and personalisation details;
payment and transaction information; and
information about how you interact with our website.

Our website may also collect technical information such as your IP address, browser, device information and cookies.

How We Use Your Information

We use your information to:

process and fulfil your orders;
personalise products you have ordered;
arrange payment and delivery;
communicate with you about your order;
provide customer service;
prevent fraud and protect our website;
improve our products, services and website; and
send marketing communications where you have agreed to receive them.

Sharing Your Information

We may share information with trusted third-party service providers where necessary to operate our business, including payment providers, website/e-commerce platforms, delivery partners, analytics providers and marketing services.

We do not sell your personal information.

We may also disclose information where required by applicable law or a lawful request from an authority.

Personalisation Content

Photographs, names, messages, artwork or other information you provide for personalisation will be used to produce and fulfil your order.

Please only provide content that you have the right or permission to use.

Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site and support advertising or marketing activities.

You can manage cookies through your browser or available website cookie settings.

Your Information

You may contact us to request access to, correction of or deletion of your personal information, subject to any information we are required to retain for legal, accounting or legitimate business purposes.

Data Retention

We retain order and customer information for as long as reasonably necessary to fulfil orders, maintain business records and comply with applicable legal requirements.